How do I dial out to a new participant?
Please call customer service at 866.903.7521.
- What are the international dial-in numbers for toll free dial-in number 800-406-9170?
International Toll Free numbers are unique to each domestic toll free number. For 800-406-9170 the numbers and countries available can be found here: http://d2gzml8w1myhsu.cloudfront.net/documents/itfs/ITFS.pdf
- How do I change my PIN?
You can change your PIN by logging into www.connect2copper.com, by contacting your account manager or by contacting customer support at (866) 859-1741.
- What are the phone commands on the Global Access platform?
To find your correct phone commands, visit: http://www.copperconferencing.com/go/ed69d
- What is a USF fee?
A USF fee is a Federally-mandated fee that all telecommunications and conferencing providers must charge. USF stands for Universal Services Fund. The USF rate changes quarterly. More information may be located at http://www.copperconferencing.com/go/7d903
- What are my options if I have international participants?
For most countries, Copper Conferencing offers an international toll-free number that allows the participant to join the call. You may also press *0 and have technical support dial-out directly to the participant during a call.
- Can I keep the same dial-in number for all of my calls?
If you schedule an Operator Assited call, the dial-in number will be different. Your dial-in number will be the same for all of your On Demand Reservationless calls.
- Can I create a separate account for my conference ID?
To create a separate account for your conference ID, contact your account manager or sales@copperconferencing.com.
- What does a post-conference summary cost?
There is no charge to receive a post-conference summary report.
- Will I be charged for toll conferencing numbers?
The charge for a toll-number is the same as for a toll-free number.
- How does Copper Mobile™ work?
Clicking once connects you to your calls by automatically dialing the number and entering your Conference ID.
- What devices support Copper Mobile™?
Copper Mobile™ is currently only available for the iPhone. Additional mobile devices are in development and will be released in the months to come
- Can I use Copper Mobile™ on my Blackberry/Android?
Copper Mobile™ is currently only available for the iPhone. Additional mobile devices are in development and will be released in the months to come.
- How much does it cost to use Copper Mobile™?
Anyone can download and use the Copper Mobile™ application for free. You must, however, have an audio conferencing account with Copper Conferencing to host conference calls using your mobile device. To set up a Copper account, contact Copper at (866) 859-1741 or sales@copperconferencing.com.
- Why do I have to have a Copper conferencing account to user Copper Mobile™?
Copper Mobile™ is designed to provide easy, mobile access to Copper conference calls. Because the application is designed to instantly start or join you to a call, a Copper Conferencing account is necessary in order for Copper Mobile™ to execute the call on your mobile device.
- Can I user Copper Mobile™ when I travel internationally?
Copper Mobile™ can be used during international travel, but will not retrieve local numbers in international locations. If you routinely conduct international conference calls, dial in using your ITFS number. Contact your Account Manager at (866) 859-1741 for ITFS numbers and pricing.
- What is the limit on the number of contacts I can have?
Copper Mobile™ will support an unlimited number of conferencing contacts.
- How do I download Copper Mobile™?
On your iPhone, search for Copper Mobile™ in Apple's app store. The appliation is free.
- How is Local Dial-In different than Toll-Free conferencing?
You can control your conferencing costs by how you access your conference calls. Local Dial-In is less expensive than Toll-Free. Contact your Account Manager or sales@copperconferencing for pricing information.
- How much does Local Dial-In cost?
Local Dial-In costs less than your Toll-Free service. Contact your Copper Account Manager at (866) 859-1741 or sales@copperconferencing.com to discuss pricing for Local Dial-In.
