How do I dial out to a new participant? [Article]
Please call customer service at 866.903.7521.
- How do I change my PIN? [Article]
...our PIN by logging into www.connect2copper.com, by contacting your account manager or by contacting customer support at (866) 859-1741.
- How do I get in contact with Copper Conferencing after hours? [Article]
Copper Conferencing truly cares about our customers. Your after hours options: 1. 24/7 technical support for On Demand audio conferencing and Web Visua
- I have a question about my bill. Who should I contact? [Article]
Log on to www.connect2copper.com, Copper Conferencing’s online account management system to review and pay your bills. If yo
- What is a Conference Coach? [Article]
Every Copper Conferencing customer is assigned a skilled meeting planner called a Conference Coach to assist with conferences. More information about Conference Coaches can be found at www.cop
- Can I participate in the Business Webinar Series if I am not a Copper Conferenci... [Article]
Anyone can participate in the Businss Webinar Series free of charge. To register, visit http://www.copperconferencing.com/go/51c14
- What customer support does Copper Conferencing offer? [Article]
Copper Conferencing offers 24/7 technical support. Contact a Conference Coach at (866) 859-1741 or support@copperconferencing.com for support.
- What can I educate myself on in the learning center? [Article]
Downloads & One-Minute Skill Builders for our Audio Conferencing services
On Demand
- What are the advantages of being a Copper Conferencing partner? [Article]
...cing partner is the channel expertise. Master agents, independent sales consultants, and wholesale customers are the key to our success.
- What are the highlights of the Agent Program? [Article]
The Agent Program presents competitive buy rates, creative and proven front-line sales and marketing support, experienced channel partner managers, high-margin offerings, one-day provisioning, end-end...
- How will I be billed for Copper Conferencing's Services? [Article]
You will receive a monthly bill via e-mail for your On Demand audio and web conferencing services. You may also log into the Connect To Copper to view and pay your invoice.
- How do I receive customer support after hours? [Article]
The majority of Copper Conferencing employees offer their personal cell phone numbers for after hour support. Feel free to contact them for help. Copper Conferencing employees understand th
- Who is on the Copper Conferencing management team? [Article]
The Copper Conferencing management team consists of Carolyn Bradfield (Chairman and CEO) Christina Wafford (COO and CFO), Alycia Maier-Turner (Directof of Maketing), Sara Stilson (Director of Sales an...
- What are your billing options? [Article]
...eal-time group communications powered by innovative conferencing services and backed by world-class customer support staf
- Where do I find my On-Demand Domestic and International dial-in numbers? [Article]
...et card that came with your "welcome" packet. You can also contact your account manager or contact customer support at (888) 273-1331 or support@copper
- How can I reach my customer support? [Article]
If you are on a conference call, press * and 0 and an operator will come online to assist you. For general support, dial toll free: 866.859.1741 between 8:30 AM EST to 5:30 PM PST or e-mail us at
- What if I have a need for over 125 participants for an on-demand audio call? [Article]
No problem, just contact our customer service, and we will have you set up on an expanded bridge to accomodate a higher number of participants.
- What are the ways I can reserve an Operator Assisted call? [Article]
You can either go to our website and click "OA Reservation," or you may call it in to the customer service line.
- Does Copper transcribe conference calls? If so, what do I need to make sure I do... [Article]
Yes! Copper Conference does transcribe conference calls upon customer request. The have a call transcribed the moderator would need to make sure that the call is recorded. After the call is over we wo...
- Is there a charge to receive post conference summaries? Any ways to view these r... [Article]
No, Copper does not charge for customers to receive post conference summaries. You can also view any post conference summaries for free using our Connect2Copper customer portal.