How do I change my PIN? [Article]
You can change your PIN by logging into www.connect2copper.com, by contacting your account manager ...
- How do I change the credit card on my account? [Article]
Credit card information can be changed by logging into Connect To Copper, contacting your account manager, or by contacting our billing department.
- How do I change my mailing address? [Article]
You can change your mailing address by changing your settings in Connect To Copper, contacting your account manager, or contacting the Copper Conferencing billing department.
- Can an invoice be sent directly to a 3rd party to be paid? [Article]
The invoice can be e-mailed to any address you choose. Make this change by logging into Connect To Copper, contacting your account manager, or contacting our billing department.
- Can an invoice be e-mailed to more than one person? [Article]
Your invoice can be sent to 2 or more e-mail addresses. You can make this change by logging into Connect To Copper, contacting your account manager, or contacting our billing department.
- How do assign my conference calls to a specific project or department on my invo... [Article]
Each moderator can be labeled with a specific project or department. All calls held by a moderator will be grouped on the invoice with all moderators in that project or department.
- Why does the Universal Service Fee change every few months? [Article]
The Federal Communications Commission (FCC) changes the USF rate quarterly. Additional information about the current USF rate may be located here: http://www.copperconferencing.com/news-events/us
- Can more than one participant receive a post conference summary e-mail ? [Article]
More than one e-mail address can receive the post-conference summary. Change the e-mails that receive the summary by logging into Connect To Copper, contacting a conference coach, or contacting o
- Do my On Demand dial in numbers change if I need to use GNA? [Article]
In order to access the GNA platform you will need to be issued new dial-in number and conference ID.
- Is there a way to have my participants names recorded upon entering during a GNA... [Article]
Yes. The moderator can press *3 on their phone keypad to change the entry option for participants. They can choose Recorded Names, Tone or Silence when participants enter the call.
- How do I change my Billing Code? [Article]
After the conference call, open the link in the post-conference summary e-mail. Change the Billing Code by clicking on the existing Billing Code at the upper right corner. The Billing Code can on
- How do I change a Billing Code on a conference after it has been completed? [Article]
To add or change a Billing Code after a conference has been completed, simply click on the link in your Post Conference Summary email after the conference call to see the list of atendee phone numbers...
- What is the Conference ID number on my Operator Assisted confirmation? [Article]
The Conference ID number is issued when an Operator Assisted reservation is confirmed. You need to provide your participants this specific conference ID to reference when they join your conf
- How do I change my conference ID? [Article]
To change your conference ID, contact your account manager or contact customer support at (866) 859...
- How do I deactivate a moderator? [Article]
To deactivate click Moderators.
Find the name of the moderator you wish to deactivate.
Select Status and select Deactivate.
Click Submit at the bottom of the scree
- What is a "meeting room"? [Article]
A meeting room is a dedicated online meeting space. Create multiple meeting rooms or use just one. You can create a room for improptu meetings and a room for scheduled meetings. Your
- How do I change my password? [Article]
Once you are logged in, you can change your password by clicking on "My Profile", then "Change My Password".
- Can I enlarge the video screens in WebPresentNow? [Article]
Change the size of the video screens by clicking on the lower right hand cornder to minimize and maximize the size of the video screen to your liking.
- How do I log into WebPresentNow? [Article]
... as your user name and the password assigned to you in your welcome e-mail. Once logged in you can change
- How do I advance the slides in a PowerPoint presentation in WebPresentNow? [Article]
A moderator or presenter can control the slide advancing and use the drawing tools to annotate a slide. Clicking on the X button will close the presentation.