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Healthcare

Health Benefits Advocates - California Health Advocates

Challenge

California Health Advocates needed a way to convey timely information to recipients of Medicare regarding important changes in coverage. At the same time, the organization needed an effective vehicle to help other Medicare health-advocate organizations learn, understand and integrate new changes that would be helpful to their constituents. In the health care industry everything in this process needs to be professionally presented, accurately tracked and carefully documented. California Health Advocates needed to carefully control who had access to this information, what was presented and how it was presented.

Solution

Copper Conferencing (formerly The Conference Depot) provided a Managed Web Event for California Health Advocates. An orchestrated web conference allowed California Health Advocates to present their materials to a widespread audience via branded web pages online. Participants could register online, view the presentation in real time, listen to streaming audio and participate in an exit poll that delivered fast results. Copper Conferencing also provided the accompanying Operator Assisted audio call to handle the audio conference in a professional manner.

Results

Copper Conferencing effectively managed the information, documented the participation, helped deliver a solid presentation and provided timely polling results for California Health Advocates. Now when California Health Advocates need audio and web conferencing services the organization relies on their very own Conference Coach.

Learn more about Managed Web Events

A Global Medical Communications Company

Challenge

Employees at a growing global company wanted to use their existing low-cost international phone service and use toll-free international conferencing services with customers.

Solution

With offices in New York, London and Switzerland, this growing global company initiates many conferences that include employees and customers around the world. Since the company had effectively negotiated favorable long-term long distance rates both to and from the U.S., it wanted to further to take advantage of these rates by dialing into conference calls with a toll number. The firm also wanted to expand this free service for their North American and European customers as well.

Results

With a little flexibility, Copper Conferencing's International Toll-Free Dial-in Conferencing service provided the global company with an easy solution. It allows their customers to dial in to local toll-free numbers in European countries. Its employees are asked to call a provided regular U.S. number (not toll-free) so that they would be charged their existing low long-distance rates. Attendees in the U.S. and Canada call into a domestic toll-free number. When scheduling a conference call, the moderator invites attendees and customers to call the toll-free number.

The global company gets the best of both worlds; their employees' calls are charged at the negotiated low bulk long-distance rates while their customers are able to call in toll-free to local European 800 numbers. The company estimates its savings to be at 34% of the previous conference calling expenses. In addition, conference initiators are asked to enter a billing code at the beginning of each call so that the expenses can be allocated to the correct project for better tracking and reporting.

Better rates, tighter tracking and flexible options. That's what Copper Conferencing can do for you. Ask your Conference Coach™ to show you how international dialing options might add up to savings for your company.

Learn more about a Conference Coach™